The Apple experience : the secrets of delivering insanely great customer service
(Book)

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Average Rating
Published
New York : McGraw-Hill, [2012].
ISBN
9780071793209, 0071793208
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Copies

LocationCall NumberStatus
Carol Stream Public Library - Adult Nonfiction658.812/GALOn Shelf
West Chicago Public Library District - Nonfiction658.812 GALOn Shelf

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More Details

Published
New York : McGraw-Hill, [2012].
Format
Book
Physical Desc
xviii, 234 pages : illustrations ; 24 cm
Language
English
ISBN
9780071793209, 0071793208

Notes

General Note
Subtitle varies: Apple experience : secrets to building insanely great customer loyalty.
General Note
Title of chapter seven varies slightly: Empower your employees.
Bibliography
Includes bibliographical references (pages 219-226) and index.
Description
Explains what makes the Apple retail experience so successful. This title details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service.

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Citations

APA Citation, 7th Edition (style guide)

Gallo, C. (2012). The Apple experience: the secrets of delivering insanely great customer service (First edition.). McGraw-Hill.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Gallo, Carmine. 2012. The Apple Experience: The Secrets of Delivering Insanely Great Customer Service. McGraw-Hill.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Gallo, Carmine. The Apple Experience: The Secrets of Delivering Insanely Great Customer Service McGraw-Hill, 2012.

MLA Citation, 9th Edition (style guide)

Gallo, Carmine. The Apple Experience: The Secrets of Delivering Insanely Great Customer Service First edition., McGraw-Hill, 2012.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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