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The customer service playbook that will help blitz the competition and win life-long customers!
The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service.
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside,...
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What do electric shavers, craft beer, and DNA tests all have in common?
They were all revolutionized by the Unconventionals.
We've had our expectations turned upside down by leading brands like Converse, General Electric, and Waze simply because they saw things differently. How did they do that? By simply questioning the prevailing wisdom which then created outsized results and lasting change.
Based on the award-winning podcast, The Unconventionals...
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212 degrees. The Extra Degree is a must-have in every personal and business library. The concept is simple: At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. The 212 degrees concept is vividly illustrated for every aspect of your life through powerful stories that will inspire and motivate yourself or your team to the next level of...
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Competition for top talent is a battle. Win the war.
There isn't an organization out there that hasn't struggled to fill open positions with the best people possible. And once you have them, how do you keep them? Winning the War for Talent addresses the challenges of today's job market and reveals how your organization can adapt in order to recruit, retain, and develop your employees. Recruiting is no longer as easy as posting jobs on a job board...
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Make work FUN with lessons in engagement that game play can teach us ALL. In videogames, like in any modern workplace, cooperation, continuous learning, hard work, engagement, and a balanced slate of skills are all keys to victory. A lot of thought and science goes into engineering the gamer's experience to provide feedback exactly when it is needed so they can get better and understand how the game works. What if your workplace was designed the same...
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