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Author
Series
Language
English
Description
"This handy reference will help you navigate social and business situations, with hundreds of ready-to-use English phrases and example dialogues for conversing with friends, collaborating with coworkers, and engaging those around you. And the new edition of this bestselling guide includes a new chapter on tele- and video conferencing, as well as audio recordings, available via app, of typical conversations and key phrase clusters throughout the book"...
Author
Series
Language
English
Description
Sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. This book provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.
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