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The telephone can be your greatest friend or your worst enemy. It all depends on how you use it!
You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one simple word or action that makes the whole difference!
Communicating over the phone is so much different than face to face communications. There are different...
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Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer.
Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersonal skills to create long lasting customers.
Even more important, learn how to leverage service to bring in new customers to your retail business and also...
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Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure in their jobs and higher paid as well.
Whether you are looking to improve your current skills or learn new ones, Customer Service Basics is exactly the book you have been waiting for.
No prior experience or special skills are required to get the most...
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Conflict is a part of life and it often plays a major role in business as well. No matter how hard you might try, you will never eliminate all conflict. But, conflict in itself is not always bad. In fact, many customers have become customers for life because of how a conflict or problem was handled by the business or individual.
Conflict Resolution Skills will give you the information and skills you need to resolve conflicts quickly and easily and...
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Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often, how they interact will be the difference between satisfying a customer or having them walk out the door.
Training Front Line Personnel in Customer Service Techniques is critical to the continued success of any business. Making sure every person has the skills they need to provide the very best customer experience...
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