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In this instructive guide to time management, author Michael Dobson provides tips, techniques, and commonsense advice that will give anyone better agency over his or her time and significantly increase productivity. Real-World Time Management does this by offering readers valuable tips on how to: set priorities; stay on track; keep a closed-door policy; avoid interrupters; and reduce stress. You'll also learn how to handle distractions, stop procrastinating,...
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Delegation amounts to a lot more than just passing work off onto subordinates, and when handled correctly, it gives managers a chance to lead more effectively.
Authors Richard A. Luecke and Perry Mcintosh present leaders with a straightforward, five-step process for mastering delegation--and increasing their output. The Busy Manager's Guide to Delegation teaches you to set the stage for excellent results, what to do if things go wrong, and ways...
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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers*...
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